Salesforce.com Administrator
The Salesforce.com Administrator is responsible for leading the scoping, development, implementation, and ongoing administration of applications in Green For All's database of record, implemented on the Salesforce.com platform. The database is currently used by Green For All's team to track our donors and prospects, campaigns, projects, volunteers, partners, and contacts. The Salesforce database is integrated with Green For All's website as part of a comprehensive, data-centric approach to our work. There is also potential to expand the the database to other business functions moving forward. The Salesforce.com Administrator will report directly to the Internet Director.
Duties & Responsibilities
Administration
- Manage Green For All's database of record, implemented on the Salesforce.com platform, for 30+ users
- Perform basic administration of Green For All's Salesforce.com instance
- Regularly perform database de-duping and cleanup procedures
- Manage ongoing support requests and administrative needs of users
- Develop reports, dashboards, and processes to continuously monitor data quality and integrity
Training and Documentation
- Develop training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions worldwide
- Develop and communicate a schedule for future database releases/enhancements
- Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve
- Assist users with report design and management
Planning
- Define, communicate, and manage a change management (release) process to develop and implement new applications and updates to existing applications
- Identify necessary technical and organizational infrastructure necessary to support the database
- Stay up-to-date on the latest technology releases, applications, integrations, and opportunities
Process Discovery and Management
- Work with various functions and end users to identify, document, and communicate standard business processes as they related to the database
- Work with development team to maintain, track and enhance Green For All's fundraising activities
- Work with management to identify new and creative opportunities to leverage the database to support additional business processes or functions
Platform Integration
- Work with online team to integrate web and online initiatives into the database
Vendor Management
- Manage outsourced Salesforce.com implementation partners as required
- Manage ongoing relationship with Salesforce.com and the Salesforce.com Foundation
Other responsibilities as defined
Key Skills:
1. Ability to administer Salesforce.com
2. Data manipulation and cleaning
3. Understanding Integration scenarios and design
4. Strong documentation and training skills
5. Interface with staff developing strategy as technical advisor
Qualifications
Required:
- BA or BS degree
- Excellent project management skills
- Working knowledge of the Salesforce.com (SFDC) platform (3+ years)
- Experience with SFDC administration and implementation
- Proficient in data manipulation (Excel, Access, FileMaker Pro)
- Knowledge of donor databases and database integration for websites useful
- Prior success working closely and building relationships with diverse groups of people
- Prior experience in a fast-paced, growth-oriented organization
- Proven track record of achieving results
- Excellent verbal and written communication skills in English
- Ability to juggle multiple priorities simultaneously and take initiative
- Effectiveness in working or volunteering in a non-profit organization that is focused on maintaining high quality work and low overhead
- Ability and desire to travel as required
Start Date: ASAP. (Goal start date: 3/1/09)
Compensation: Commensurate with experience, Excellent benefits package.
How to Apply: Email resume and cover letter with recent salaries to [email protected]. Include " Salesforce.com Administrator " in subject line.
Green for All is an Equal Opportunity Employer.
Green for All strives to reflect the diverse community it serves.
Applicants who contribute to this diversity are strongly encouraged to apply.
